Server Troubleshooting: Difference between revisions
(Created page with "Here's some common and not so common messages and how to solve them == WARNING |PktHandler | |detected incorrectly running system clock == This happens when the system time d...") |
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Here's some common and not so common messages and how to solve them | Here's some common and not so common messages and how to solve them | ||
== WARNING |PktHandler | |detected incorrectly running system clock == | == WARNING |PktHandler | |detected incorrectly running system clock == | ||
This happens when the system time differs greatly over a small time span, i.e. after a second the system time has jumped forward or backwards by more than 10 seconds. | This happens when the system time differs greatly over a small time span, i.e. after a second the system time has jumped forward or backwards by more than 10 seconds. | ||
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tinker step 0 | tinker step 0 | ||
Windows servers : make sure the system time is correct. | Windows servers : make sure the system time is correct. | ||
== ERROR |DatabaseQuery | |db_exec failed attempt to write a readonly database == | == ERROR |DatabaseQuery | |db_exec failed attempt to write a readonly database == | ||
== ERROR |DatabaseQuery | |db_exec() update clients set client_lastconnected=, client_totalconnec error: attempt to write a readonly database == | == ERROR |DatabaseQuery | |db_exec() update clients set client_lastconnected=, client_totalconnec error: attempt to write a readonly database == | ||
== CRITICAL|DatabaseQuery | |Assertion "error == ERROR_ok" failed at ../../../../s/deps/teamspeak_server_lib/src/ts_server/database/db_database.cpp:130; == | == CRITICAL|DatabaseQuery | |Assertion "error == ERROR_ok" failed at ../../../../s/deps/teamspeak_server_lib/src/ts_server/database/db_database.cpp:130; == | ||
Either you don't have write access to the database file or your [database file has been corrupted and needs to be recovered](https://www.reddit.com/r/teamspeak3/wiki/corruptdatabase). If your database regularly corrupts itself consider testing your disk drive for failures. Using MySQL as a database backend will also solve the problem but would be unsuitable for small server instances. | Either you don't have write access to the database file or your [database file has been corrupted and needs to be recovered](https://www.reddit.com/r/teamspeak3/wiki/corruptdatabase). If your database regularly corrupts itself consider testing your disk drive for failures. Using MySQL as a database backend will also solve the problem but would be unsuitable for small server instances. | ||
== TS3ANetwork::ResolveHostName failed error: -2 (Name or service not known) 0 == | == TS3ANetwork::ResolveHostName failed error: -2 (Name or service not known) 0 == | ||
Your DNS server is not getting correct results for the TeamSpeak Licensing Servers , try setting up an alternative DNS resolving service such as OpenDNS, NextDNS, or Google DNS. | Your DNS server is not getting correct results for the TeamSpeak Licensing Servers , try setting up an alternative DNS resolving service such as OpenDNS, NextDNS, or Google DNS. | ||
== TS3ANetwork::Connect failed error: 101 == | == TS3ANetwork::Connect failed error: 101 == | ||
You probably have a firewall blocking TCP port 2008, or the TeamSpeak licensing servers are down. | You probably have a firewall blocking TCP port 2008, or the TeamSpeak licensing servers are down. | ||
== Can't connect to my TeamSpeak server == | == Can't connect to my TeamSpeak server == | ||
You probably have a firewall blocking UDP port 9987. | You probably have a firewall blocking UDP port 9987. | ||
== File Manager isn't working properly / ERROR |FileManager | | bind() failed: 99 / FileManager | |bind failed on 0.0.0.0:30033 == | == File Manager isn't working properly / ERROR |FileManager | | bind() failed: 99 / FileManager | |bind failed on 0.0.0.0:30033 == | ||
You probably have a firewall blocking TCP port 30033 or another program is using the port. | You probably have a firewall blocking TCP port 30033 or another program is using the port. | ||
Linus/BSD users can use <blockquote>lsof -i:30033 </blockquote>to see which process has the port open. | |||
== My server isn't appearing on the web list == | == My server isn't appearing on the web list == | ||
You probably have a firewall blocking UDP ports 2011:2110. | You probably have a firewall blocking UDP ports 2011:2110. | ||
== Server Query isn't connecting == | == Server Query isn't connecting == | ||
You probably have a firewall blocking TCP port 10011. | You probably have a firewall blocking TCP port 10011. | ||
== TS3DNS isn't working properly == | == TS3DNS isn't working properly == | ||
You probably have a firewall blocking TCP port 41144. | You probably have a firewall blocking TCP port 41144. | ||
== Accounting | | virtual server id 1 is running elsewhere, shutting down! == | == Accounting | | virtual server id 1 is running elsewhere, shutting down! == | ||
Your license is being used somewhere else at the same time, possibly on the same or a different server, shut down your other server and restart the one you wish to use. | Your license is being used somewhere else at the same time, possibly on the same or a different server, shut down your other server and restart the one you wish to use. | ||
== ServerLibPriv | |Server() error while starting servermanager, error: unable to bind network port == | == ServerLibPriv | |Server() error while starting servermanager, error: unable to bind network port == | ||
Another program or and old TS3 server instance is currently occupying the TS3 port, find the other program or terminate the other running TS3 server. | Another program or and old TS3 server instance is currently occupying the TS3 port, find the other program or terminate the other running TS3 server. | ||
== error reading tcp socket Connection reset by peer == | == error reading tcp socket Connection reset by peer == | ||
This usually happens when a user times out and can usually be ignored. | This usually happens when a user times out and can usually be ignored. | ||
Revision as of 04:53, 6 January 2021
Here's some common and not so common messages and how to solve them
WARNING |PktHandler | |detected incorrectly running system clock
This happens when the system time differs greatly over a small time span, i.e. after a second the system time has jumped forward or backwards by more than 10 seconds.
- nix servers : install a system to keep the system time correct, on Debian, RedHat and their derivatives the package is called "ntp".
Example install for RedHat/Centos :
yum install ntp systemctl enable ntpd
Make sure the service is running afterwards :
systemctl status ntpd
Ubuntu/Debian example :
apt install ntp systemctl enable ntp
Make sure the service is running afterwards :
systemctl status ntp
If you still get the message regularly you probably need to add the following line anywhere in /etc/ntp.conf
tinker step 0
Windows servers : make sure the system time is correct.
ERROR |DatabaseQuery | |db_exec failed attempt to write a readonly database
ERROR |DatabaseQuery | |db_exec() update clients set client_lastconnected=, client_totalconnec error: attempt to write a readonly database
CRITICAL|DatabaseQuery | |Assertion "error == ERROR_ok" failed at ../../../../s/deps/teamspeak_server_lib/src/ts_server/database/db_database.cpp:130;
Either you don't have write access to the database file or your [database file has been corrupted and needs to be recovered](https://www.reddit.com/r/teamspeak3/wiki/corruptdatabase). If your database regularly corrupts itself consider testing your disk drive for failures. Using MySQL as a database backend will also solve the problem but would be unsuitable for small server instances.
TS3ANetwork::ResolveHostName failed error: -2 (Name or service not known) 0
Your DNS server is not getting correct results for the TeamSpeak Licensing Servers , try setting up an alternative DNS resolving service such as OpenDNS, NextDNS, or Google DNS.
TS3ANetwork::Connect failed error: 101
You probably have a firewall blocking TCP port 2008, or the TeamSpeak licensing servers are down.
Can't connect to my TeamSpeak server
You probably have a firewall blocking UDP port 9987.
File Manager isn't working properly / ERROR |FileManager | | bind() failed: 99 / FileManager | |bind failed on 0.0.0.0:30033
You probably have a firewall blocking TCP port 30033 or another program is using the port.
Linus/BSD users can use
lsof -i:30033
to see which process has the port open.
My server isn't appearing on the web list
You probably have a firewall blocking UDP ports 2011:2110.
Server Query isn't connecting
You probably have a firewall blocking TCP port 10011.
TS3DNS isn't working properly
You probably have a firewall blocking TCP port 41144.
Accounting | | virtual server id 1 is running elsewhere, shutting down!
Your license is being used somewhere else at the same time, possibly on the same or a different server, shut down your other server and restart the one you wish to use.
ServerLibPriv | |Server() error while starting servermanager, error: unable to bind network port
Another program or and old TS3 server instance is currently occupying the TS3 port, find the other program or terminate the other running TS3 server.
error reading tcp socket Connection reset by peer
This usually happens when a user times out and can usually be ignored.